Before contacting us, please refer to the FAQ & answers below!
When will I receive my order?
Our goal is to have it in USPS's hands within 6-8 business days after purchase, unless stated otherwise. Please keep this in mind before purchasing!
Can I return my item?
All jewelry purchases are final sale and cannot be returned or exchanged. Due to the nature of our products and for hygiene reasons, we are unable to accept returns.
If your order arrives damaged or you experience a manufacturing defect, please contact us within 7 days of delivery. We are committed to ensuring you love your Sophie Mo's pieces and will work with you to find a solution.
Does your jewelry tarnish?
No, our jewelry is designed to be highly tarnish-resistant.
Our pieces are made from S925 sterling silver and finished with a layer of genuine 14K or 18K gold plating. Gold is naturally resistant to oxidation, which means the gold surface itself does not tarnish like many other metals like brass.
It's important to understand the difference between tarnishing and gold plating wear:
• Tarnishing is a chemical reaction that causes metal to darken or discolor when exposed to air, moisture, sulfur, or certain chemicals.
• Gold plating wear is the gradual thinning of the gold layer over time due to friction, lotions, perfumes, swimming pools, hot tubs, and everyday wear.
Because our jewelry is gold-plated, the gold surface is what you see and wear. While the gold layer is highly resistant to tarnishing, all plated jewelry can experience some plating wear over time depending on how often it is worn and how it is cared for.
With proper care, your Sophie Mo's pieces are made to maintain their beauty and shine for years to come.
Can I replace my broken jewelry?
We stand behind the quality of our jewelry and want you to love your Sophie Mo's pieces. If your jewelry experiences a manufacturing defect within 90 days of purchase, please contact us with your order number and photos of the item.
Normal wear and tear, accidental damage, improper care, lost items, and damage caused by water, chemicals, or misuse are not covered under our replacement policy. However, we are always happy to review each situation individually and do our best to help.
Do you offer wholesale?
Yes, based on your location, we would love to introduce Sophie Mo's to your store!
Please fill out the contact form to inquire about Sophie Mo's Wholesale!