Refund policy

At Sophie Mo's Jewelry, each piece is carefully designed and selected with quality, durability, and faith at the heart of what we do. We are grateful for every order and strive to provide an exceptional experience for our customers.

Final Sale Policy

All purchases are final sale and cannot be returned, refunded, or exchanged.

Due to the nature of our products, limited inventory, and hygiene considerations, we are unable to accept returns on jewelry once it has been purchased.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at sophiemosjewelry@gmail.com

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement item, store credit, or refund at our discretion.

Lost or Stolen Packages

Sophie Mo's Jewelry is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier. If you experience a shipping issue, we recommend contacting the carrier directly.